At DiscoverOn, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure you have a positive shopping experience.

Return Policy

Eligibility for Returns

  • Time Frame: You have 15 days from the date of delivery to return your item(s).
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Process

  1. Initiate Return: Contact our customer service team at returns@discoveronltd.uk with your order number and reason for return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to return your item(s).
  3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  4. Inspection and Processing: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.

Refund Policy

Refund Eligibility

  • Refunds: Refunds will be issued to the original method of payment.
  • Partial Refunds: If the returned item is found to be used, damaged, or not in its original condition, a partial refund may be issued, or the return may be rejected.

Refund Process

  1. Approval: If your return is approved, we will process your refund within 7 business days.
  2. Notification: You will receive an email notification once your refund has been processed.
  3. Time Frame: The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@discoveronltd.uk.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@discoveronltd.uk.

Contact Information

If you have any questions about our return and refund policy, please get in touch with us at:

DiscoverOn
Email: support@discoveronltd.uk